Privacy Policy
Introduction
We at Hoku Animal Physiotherapy are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data. This privacy policy applies to the website at www.hokuanimalphysiotherapy.co.uk. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Compliance Officer at emily@hokuanimalphysiotherapy.co.uk
By using our website, you consent to this policy and to our use of cookies in accordance with the terms outlined in this policy.
Information We Collect
We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you are making an enquiry about our products or services and wish to be contacted to discuss this in further detail or wish to sign up for our e-newsletter or other resources.
We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
By using our Website you consent to this policy and to our use of cookies in accordance with the terms outlined in this policy.
Use Of Your Information
We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
If you are a new or existing customer, we may contact you to remind you about appointments and services you have booked in or purchased with us;
Disclosure Of Your Information
We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.
We may disclose your information with your permission to your pets registered veterinary practice when discussing cases with the registered vet, or gaining veterinary consent to treat under the law.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Controlling The Use Of Your Data
If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the email emily@hokuanimalphysiotherapy.co.uk at any time.
Where We Store and Transfer Your Data
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
You have the right to opt out of our processing your personal data for marketing purposes by contacting us at emily@hokuanimalphysiotherapy.co.uk.
Security
The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Use Of Cookies
Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally - it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.
Your Rights
The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information, we hold relating to you. You can write to us at emily@hokuanimalphysiotherapy.co.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at emily@hokuanimalphysiotherapy.co.uk.
Changes To This Policy
We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at emily@hokuanimalphysiotherapy.co.uk.