Hoku Animal Physiotherapy
Hoku Animal Physiotherapy

Privacy Policy

  

Privacy Policy

Introduction

   

We at Hoku Animal Physiotherapy are committed to   safeguarding the privacy of our website visitors and service users; in this   policy we explain how we will handle your personal data. This privacy policy   applies to the website at www.hokuanimalphysiotherapy.co.uk. This policy covers the collection, processing   and other use of personal data under the Data Protection Act 1998 (“DPA”) and   the General Data Protection Regulations (“GDPR”).

  

For the purpose of the DPA and GDPR we are the   data controller and any enquiry regarding the collection or processing of   your data should be addressed to Compliance Officer at emily@hokuanimalphysiotherapy.co.uk

  

By using our website, you consent to this policy   and to our use of cookies in accordance with the terms outlined in this   policy.


Information We Collect

   

We will collect personal data on this Website   only if it is directly provided to us by you the user, e.g. your e-mail   address, name, home or work address and telephone number, and therefore has   been provided by you with your consent. Normally you will only provide such   details if you are making an enquiry about our products or services and wish   to be contacted to discuss this in further detail or wish to sign up for our   e-newsletter or other resources.


We also use analytical and statistical tools that   monitor details of your visits to our website and the resources that you   access, including, but not limited to, traffic data, location data, weblogs   and other communication data (but this data will not identify you   personally).


By using our Website you consent to this policy   and to our use of cookies in accordance with the terms outlined in this   policy.

Use Of Your Information

   

We may hold and process personal data that you   provide to us in accordance with the DPA and GDPR.

  

The information that we collect and store   relating to you is primarily used to enable us to provide our services to   you, and to meet our contractual commitments to you. In addition, we may use   the information for the following purposes:

   

To notify you about any     changes to our website, such as improvements or service/product changes,     that may affect our service;

  

If you are an existing     customer, we may contact you with information about goods and services     similar to those that were the subject of a previous sale to you;

  

If you are a new or     existing customer, we may contact you to remind you about appointments and     services you have booked in or purchased with us;

       

Disclosure Of Your Information

   

We may disclose your information to regulatory   bodies to enable us to comply with the law and to assist fraud protection and   minimise credit risk.

  

We may disclose your information with your   permission to your pets registered veterinary practice when discussing cases   with the registered vet, or gaining veterinary consent to treat under the   law. 

  

Please be advised that we do not reveal   information about identifiable individuals to our advertisers but we may, on   occasion, provide them with aggregate statistical information about our   visitors.

Controlling The Use Of Your Data

   

If you have given us consent to use your data for   a particular purpose you can revoke or vary that consent at any time. If you   do not want us to use your data or want to vary the consent that you have   provided you can write to us at the email emily@hokuanimalphysiotherapy.co.uk   at any time.


Where We Store and Transfer Your Data

   

We will retain your personal information with us for 90   days to 2 years after users terminate their accounts or for as long as we   need it to fulfil the purposes for which it was collected as detailed in this   Privacy Policy. We may need to retain certain information for longer periods   such as record-keeping / reporting in accordance with applicable law or for   other legitimate reasons like enforcement of legal rights, fraud prevention,   etc. Residual anonymous information and aggregate information, neither of   which identifies you (directly or indirectly), may be stored indefinitely.

We will not transfer your   personal information to any third party without seeking your consent, except   in limited circumstances as described below:

  1. Marketing        agencies
  2. Legal        entities
  3. Analytics
  4. Payment        recovery services
  5. Data        collection & process

We require such third parties   to use the personal information we transfer to them only for the purpose for   which it was transferred and not to retain it for longer than is required for   fulfilling the said purpose.

We may also disclose your   personal information for the following: (1) to comply with applicable law,   regulation, court order or other legal process; (2) to enforce your   agreements with us, including this Privacy Policy; or (3) to respond to   claims that your use of the Service violates any third-party rights. If the   Service or our company is merged or acquired with another company, your   information will be one of the assets that is transferred to the new owner.

You have the right to opt out of our processing   your personal data for marketing purposes by contacting us at emily@hokuanimalphysiotherapy.co.uk.

     

Security

   

The transmission of information via the Internet   or email is not completely secure. Although we will do our best to protect   your personal data, we cannot guarantee the security of data while you are   transmitting it to our site; any such transmission is at your own risk. Once   we have received your personal data, we will use strict procedures and   security features to try to prevent unauthorised access.


Third Party Links

 

You might find links to third party websites on   our website. These websites should have their own privacy policies, which you   should check. We do not accept any responsibility or liability for their   policies whatsoever as we have no control over them.

Use Of Cookies

  

Our Website uses cookies. We use cookies to   gather information about your computer for our services and to provide   statistical information regarding the use of our Website. Such information   will not identify you personally - it is statistical data about our visitors and   their use of our Website. This statistical data does not identify any   personal details whatsoever. We may also gather information about your   general Internet use by using a cookie file. Where used, these cookies are   downloaded to your computer automatically. This cookie file is stored on the   hard drive of your computer, as cookies contain information that is   transferred to your computer's hard drive. They help us to improve our   Website and the service that we provide to you. All computers have the ability   to decline cookies. This can be done by activating the setting on your   browser which enables you to decline the cookies. Please note that should you   choose to decline cookies, you may be unable to access particular parts of   our Website. Where we work with advertisers on our Website, our advertisers   may also use cookies, over which we have no control. Such cookies (if used)   would be downloaded once you click on advertisements on our Website.


Your Rights

   

The DPA and GDPR give you the right to access information   held about you by us. Please write to us or contact us by email if you wish   to request confirmation of what personal information, we hold relating to   you. You can write to us at emily@hokuanimalphysiotherapy.co.uk. There is no   charge for requesting that we provide you with details of the personal data   that we hold. We will provide this information within one month of your   requesting the data.

  

You have the right to change the permissions that   you have given us in relation to how we may use your data. You also have the   right to request that we cease using your data or that we delete all personal   data records that we hold relating to you. You can exercise these rights at   any time by writing to us at emily@hokuanimalphysiotherapy.co.uk.

Changes To This Policy

   

We may update these policies to reflect changes   to the website and customer feedback. Please regularly review these policies   to be informed of how we are protecting your personal data.

  

We welcome any queries, comments or requests you   may have regarding this Privacy Policy. Please do not hesitate to contact us   at emily@hokuanimalphysiotherapy.co.uk.

Copyright © 2025 Hoku Animal Physiotherapy  - All Rights Reserved.

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